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Privacy Policy

Effective Date: 31/10/2024

Welcome to Best In Town! We are committed to protecting your privacy and handling your personal data with care. This Privacy Policy explains how we collect, use, store, and protect any information you provide while using our website, including tours, tips, travel inspiration, and our blog.

By using our website, you consent to the collection and use of your information as described in this policy. If you do not agree to this policy, please do not use our website.

1. Information We Collect

We collect various types of information to improve your experience on our website and provide you with the best travel services.

a) Personal Information

When you interact with our site, we may collect personal information, such as:

  • Contact Information: Name, email address, phone number, and mailing address (if provided through contact forms or newsletter sign-ups).
  • Payment Information: Credit card details and billing address (for purchasing tours or other services directly through our website).
  • Booking Details: Travel preferences, chosen tours, or other travel-related information you share with us when booking a tour or service.

b) Non-Personal Information

  • Browsing Information: Details such as IP address, browser type, device type, and operating system. This helps us analyse site traffic, improve our content, and provide an optimised browsing experience.
  • Cookies and Tracking Technologies: Small files placed on your device help us track preferences, usage patterns, and identify repeat visitors. You may control cookie settings through your browser at any time.

2. How We Use Your Information

We use your information to provide, personalise, and improve our services, including:

  • Booking and Customer Support: Processing your tour bookings, managing customer queries, and offering support.
  • Improving Website Experience: Analysing usage trends to enhance our website and services.
  • Marketing and Communication: Sending you promotional information, special offers, or updates (with your consent). You may opt out of marketing communications at any time.
  • Legal Requirements: Where required by law, we may use your data to comply with regulations or respond to lawful requests.

3. Sharing Your Information

We may share your information in limited circumstances, such as:

  • Service Providers: We may work with trusted third parties who assist us in operating our website, processing payments, or providing our services. These providers are required to keep your information confidential.
  • Legal Obligations: We may disclose information when required to comply with legal obligations or to protect our rights and safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a third party involved in the transaction, subject to the same privacy standards.

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Once the information is no longer needed, we take appropriate measures to safely delete or anonymise it.

5. Security of Your Information

We prioritise the security of your personal information and employ various measures to protect it. However, please remember that no method of transmission over the internet is completely secure. While we strive to use commercially acceptable methods to protect your data, we cannot guarantee its absolute security.

6. Your Rights

You have rights regarding your personal information, including:

  • Access and Correction: Request access to the information we hold about you and correct any inaccuracies.
  • Deletion: Request deletion of your personal information, subject to certain legal obligations.
  • Withdrawal of Consent: Withdraw consent to data processing where applicable (such as marketing communications).

To exercise these rights, please contact us using the information provided below.

7. Third-Party Links

Our website may contain links to third-party sites, such as tour providers or social media platforms. Please be aware that we are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before sharing any personal information.

8. Children’s Privacy

Our website is intended for use by individuals over the age of 18. We do not knowingly collect personal information from children under 13. If we become aware of such information, we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page with the effective date of the revision. We encourage you to review this page periodically to stay informed about our data practices.

10. Contact Us

If you have questions, concerns, or requests related to your privacy or this policy, please contact us at:

Best In Town
Email: info@bestintown.ie
Phone: []
Address: Dublin, Ireland

Thank you for trusting us with your travel plans and your privacy! We’re here to ensure you have a secure and enjoyable experience with Best In Town.